Quick answers about orders, license keys, activation, refunds and support.
Yes. Every key we sell is redeemed on the software publisher’s official website or app, and your subscription is registered in your own account with the publisher.
Usually within minutes of payment. In rare cases it can take up to 6 hours. Check your inbox and spam folder. If it hasn’t arrived within 6 hours, contact us and we’ll send it right away.
No. All our products are software. You receive your license key and instructions by email, and the key is also available in your account if you created one. See our Delivery Policy.
Find the product you need, click Add to cart, go to checkout, enter your details and pay. Your license key is sent to your email after payment.
No. You can check out as a guest. Creating an account is optional, but it lets you see your orders and license keys at any time from My Account.
You activate it on the publisher’s website, for example norton.com/setup or mcafee.com/activate. Our How to Activate guide has step-by-step instructions for every brand.
Contact us with your order number. We’ll help you activate it or send a replacement key. If we can’t make it work, you are covered by our Refund Policy.
Because our products are digital license keys, they can’t be returned once the key has been delivered, viewed or activated. You get a full refund if your key hasn’t been delivered or viewed yet, or if it doesn’t work because of a problem on our side that we can’t fix. Read the full Refund Policy.
The number of devices is in the product name, for example “1-Year / 5-Device”. Most multi-device plans work on Windows, Mac, Android and iOS. See Device Compatibility for details by brand.
Some keys only activate in a specific region, such as USA/Canada or UK/Europe. Please choose the region where you live and use the software. Ask us if you are unsure.
We don’t charge you again automatically. Each key covers the stated term. Some publishers may offer auto-renewal inside your account with them, and you can manage that setting in your publisher account.
Yes. Use our Lost License Key page or email us from the address used at checkout, and we’ll resend your key and receipt.
Most antivirus software updates itself automatically. Keep automatic updates turned on so you always have the latest protection.
Yes. Checkout runs over encrypted HTTPS and payments are handled by PCI-compliant payment processors. We never store your card number.
No. KeyGuard is an independent reseller operated by Infinity Solutions. Product names and logos are trademarks of their respective owners.
Call +1-866-558-4109 or email contact@keyguard.store, Monday–Friday, 9 AM–6 PM (US Eastern), or use our Contact Us page. We reply within one business day.
Questions about an order, a key or activation? Our team replies within one business day.